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They are all equipped with an onboard wheelchair except A321 that can be used to shuttle between the seat and the lavatory.
If you need special assistance or services during your flight, please notify an EVA Air's Reservations Office, so we can make the necessary arrangements.For safety reasons, we must examine all batteries to determine the proper handling.Thus, please provide us the following information: -- In addition to the removed battery(ies) from the wheelchair/mobility aids, a maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160Wh may be carried in the passenger cabin.For passengers with disabilities who do not require wheelchair assistance, but who do require assistance to/from the gates or between gates, we request that you inform us when you make your reservation or at least 24 hours before your flight(s) so that we can make the necessary arrangements.
For customers with disabilities, there is no charge for transporting wheelchairs/mobility aid or providing wheelchair services.
If your itinerary involves other carriers, you need to get confirmation with the other airlines for each segment.